NetQuester allows management of helpdesk situations. It will schedule prioritize and organize your helpdesk requests. It allows import from MAPI compliant email systems. Allows for customization of helpdesk requirements... i.e. how long should a request wait until it goes high priority? This is a great utility and can be a shared application on a network. Demo has a limit on the size of the database.

Related keywords:
   network management
   schedule
   organize
   import
   management
   size